Customer Service Representative - State Farm Agent Team Member
Full Time • Chicago, IL
Replies within 24 hours
Benefits:
- 401(k) matching
- Bonus based on performance
- Flexible schedule
- Free food & snacks
- Opportunity for advancement
- Paid time off
- Training & development
Overview
The Jennette Torres State Farm Agency is seeking someone with a positive attitude, strong work ethic, and the ability to work well within a team environment to take on the role as our Customer Service Representative. In this role, you will be the first point of contact for our clients, providing exceptional support and assistance. The ideal candidate will possess strong communication skills, a customer-centric attitude, and the ability to handle inquiries efficiently. This position is vital in ensuring customer satisfaction and fostering long-term relationships with our clients.
The Jennette Torres State Farm Agency is seeking someone with a positive attitude, strong work ethic, and the ability to work well within a team environment to take on the role as our Customer Service Representative. In this role, you will be the first point of contact for our clients, providing exceptional support and assistance. The ideal candidate will possess strong communication skills, a customer-centric attitude, and the ability to handle inquiries efficiently. This position is vital in ensuring customer satisfaction and fostering long-term relationships with our clients.
Responsibilities
- Provide outstanding customer support via phone, email, text, and chat.
- Assist clients with inquiries regarding products and services.
- Maintain detailed records of customer interactions and transactions.
- Resolve customer issues promptly while adhering to company policies.
- Communicate effectively with clients to understand their needs and provide appropriate solutions.
- Collaborate with team members to improve service delivery and client satisfaction.
Qualifications
- Seeking candidate who is bilingual.
- Previous experience in customer service is preferred.
- Ability to handle multiple tasks efficiently while maintaining attention to detail.
- Demonstrate problem-solving skills and a proactive approach to customer service challenges.
- Be able to pass insurance exams and obtain insurance licenses. We show you and this is sponsored!
Join us in providing exceptional service that makes a difference!!
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. By accepting this position, you are not guaranteed an agency position with State Farm Insurance Companies. As an agent team member, you will still need to go through the regular State Farm agent selection process when you are ready to pursue an agency opportunity. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.
Compensation: $40,000.00 - $80,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Chicago, IL and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Earn benefits and rewards that are second to none