Office Manager - State Farm Agent Team Member
Full Time • Hackensack, NJ
Responsive recruiter
Replies within 24 hours
Benefits:
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Employee discounts
- Opportunity for advancement
- Paid time off
- Profit sharing
- Signing bonus
ROLE DESCRIPTION:
As an Office / Account Manager for Kyle Rourke - State Farm Agent, you are a key leader within the agency, balancing hands-on sales and service responsibilities with team oversight and office management. This role requires someone who is licensed, confident in holding others accountable, and skilled at keeping operations running smoothly while maintaining a supportive, team-oriented culture.
As an Office / Account Manager for Kyle Rourke - State Farm Agent, you are a key leader within the agency, balancing hands-on sales and service responsibilities with team oversight and office management. This role requires someone who is licensed, confident in holding others accountable, and skilled at keeping operations running smoothly while maintaining a supportive, team-oriented culture.
You’ll act as a buffer between the team and the agent, helping communicate expectations, resolve issues, and keep everyone aligned. In addition to providing outstanding service and contributing to sales, you’ll also be responsible for performance feedback, employee reviews, and ensuring the team meets established goals.
RESPONSIBILITIES:
- Deliver excellent customer service through phone, email, and in-person interactions.
- Assist with sales conversations, policy changes, and cross-selling when appropriate.
- Hold team members accountable to goals and expectations; follow up on performance.
- Conduct employee check-ins and performance reviews.
- Serve as a liaison between the agent and the team, helping communicate priorities and provide support.
- Monitor agency workflows and help maintain operational efficiency.
- Support the agent in reviewing files, catching details, and ensuring compliance.
- Help manage daily office needs and serve as a go-to resource for both team members and clients.
QUALIFICATIONS:
- Active insurance licenses required.
- Experience in insurance, customer service, sales, or office management preferred.
- Prior leadership experience and a natural ability to motivate and guide others.
- Strong organizational skills with attention to detail.
- Professional, approachable, and confident communication style.
- Ability to take initiative, hold others accountable, and support team success in a fast-paced environment.
Compensation: $80,000.00 - $125,000.00 per year
Ready to Launch Your Career?
We are an established, growth-oriented agency with a team of highly motivated individuals. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it! We want to work alongside those who are equally committed to excellence and personal achievement. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you.
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, Health Insurance, and Renters Insurance.
- Our office is located in Peekskill, NY and Hackensack, NJ.
- I have been a State Farm agent since 2015.
- We currently have 20 team members at our agency.
- We have 50+ years of combined insurance experience in our office.
- Our agency has received awards including: President's Club, Chairman's Circle, Ambassador Travel, Legion of Honor, Million Dollar Round Table, Senior Vice President's Club, and Silver Scroll
- Additional languages spoken: Spanish
If you want a career, not a job, then we encourage you to apply.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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